UiPath's market leadership outlined in 2019 Gartner Report
As a technology driven provider of security, infrastructure and automation solutions for our customers, we are very selective with our key strategic partners.
We are pleased to announce that our newest strategic partner, UiPath have been recognised by Gartner in the most recent (July) 2019 Gartner Magic Quadrant for Robotic Process Automation Software.
Robotic process automation (RPA) is a digital enablement technology that predominantly leverages a combination of user interface (UI) and surface-level features to create scripts that automate routine, predictable data transcription work.
UiPath’s platform was noted as highest in both completeness of vision and ability to execute. In short, this means Gartner believes they have the best technical solution in the marketplace.
UiPath
UiPath is positioned in the Leaders quadrant. It has a strong partner ecosystem, active investor backing, focused brand building and a loyal customer base. The company is headquartered in New York City, with approximately 1,900 employees distributed worldwide. This evaluation is based on UiPath v2018.3.1 and UiPath Go!
Strengths
Marketing Strategy: UiPath’s well-structured partner ecosystem includes more than 100 technology partners that offer complementary technology and tools. This enables it to support integrations with major products and applications covering BPM, process mining and AI. The company has penetrated a wide variety of industries and has representation in 19 countries. In our customer reference survey, almost all customers cited UiPath’s product performance, financial viability and strong product roadmap as the top factors influencing their purchasing decisions.
Product: UiPath’s RPA platform provides an intuitive user experience across a range of RPA personas, including business users, citizen developers and seasoned IT developers. It has relatively strong security, resilience and integration options.
Customer Experience: In our customer reference survey, users gave UiPath mostly above-average scores across almost all dimensions of customer satisfaction. Customer references cited strong integration features, security and resilience capabilities. UiPath also looks to drive customer success by encouraging users to collaborate and solve problems through its UiPath RPA Academy, its Community Forum and Slack Community channel. Across these engagement mechanisms, more than 30,000 active users have developed more than 200 reusable components.
Cautions
Product: Although UiPath has a goal of creating a user-friendly tool for business and tech-savvy developers, some of Gartner’s reference customers had challenges with its orchestrator and dashboard experience. Customers cited that the dashboard features are not purely low-code/no-code. In many cases, even though the product collected the data, customers had to develop their own representations of that information.
Product Offering Strategy: UiPath lags on its cloud strategy. As of the 2018.3 release, UiPath’s Cloud Enterprise RPA offering had not rolled out, although UiPath operates a hosted cloud for its community users and enterprises conducting POCs and pilots. UiPath plans to roll out its RPA cloud version in 2019, and it had existing customers deployed at the time of this research. It is still unproven, compared with other vendors with established cloud offerings.
Customer Experience: Despite UiPath’s narrative around AI/machine learning, NLP and chatbot integration, customers cite the product’s lack of maturity in the AI space. In many cases, customers expected an easy-to-consume, plug-and-play machine learning feature. However, they found they had to build/enhance their machine learning models more than they expected. Many customers cited lack of direct API connectors when integrating with major ERP and CRM platforms.
You can download the document directly from UiPath’s website should you wish to review the full report.