Account Manager

We understand the value of Human IT

Murdoch Webster is a diverse team of experienced ICT professionals who provide technology services to help protect, transform, and automate businesses. We work alongside our customers to identify and recognise business challenges, then develop and deliver practical, efficient, and scalable ICT solutions tailored to industry needs.

Underpinned by our real-world experience, our deep technical capabilities across core infrastructure and cybersecurity disciplines ensures the clients we work with receive projects delivered on time and on budget.

Nimble, deep domain expertise, customer obsessed and value for money - that’s Murdoch Webster.

Why work with us?

Here’s just a few more tokens to weigh in on about us;

Birthday leave
Genuine hybrid working (2 days in office, 3 days remote working)
A legendary group of people, and no we aren’t just saying that. We mean people that love banter, are empowering, will challenge you.
Investment in you. We want to see you develop. We will provide you with opportunities to help you connect with others to grow.
Great offices located in the heart of Cremorne, you will be spoilt for choice with nearby cafes (parking and Richmond Train station nearby)
Social activities and team/ partner events.
And many more reasons we can discuss when we meet you.

About our newly created position.

Serve as the primary point of contact for assigned customer accounts.

Identify opportunities for upselling and cross-selling additional networking /security products or services.
Gain new leads and business through referrals and proactive client engagement.
Provide insights and recommendations to customers on how our products or services can help them achieve their objectives.
Work closely with the sales team to drive revenue growth and solutions within assigned accounts.
Develop and execute account plans that outline customer needs, success and growth strategies to achieve individual and team targets.
Maintain accurate and up-to-date records of customer interactions, communications, and account activities in our various systems and hubspot.
Proactively identify, address and resolve customer concerns, inquiries and requests promptly.
Work collaboratively with the broader sales team and technical teams.

Enough about us, let’s talk about you!

Due to our exciting growth, we have created a newly created role for an experienced account manager to complete our sales pod. You must have the ability to uncover and close out further sales opportunities within your assigned accounts.

Proven experience in account management or sales in the Cyber Security / Networking or similar related industry.
Strong problem-solving abilities and a client-centric approach.
Ability to work collaboratively with engineering & delivery teams.
Proficiency in CRM software (Hubspot and/or iasset preferred) and Microsoft Outlook / Teams.
Willingness to travel as needed.
Experience working toward targets and revenue goals.
Must have excellent skills in project management, managing several priorities and clients at any one time.
Exceptional communication skills both written and verbal.
Drivers licence and your own vehicle, working with children check.